Terms & Conditions

This is cassandraellis.co.uk, a web site operated by Cassandra Ellis Studio ("Us"). Your use of this Website is subject to the following terms of use and privacy policy, which you are deemed to accept by using the web site:


Nothing in these Terms of Use shall restrict or exclude any liability that we have to any party which can not be excluded by law.

Although we take every care to ensure accuracy, we make no warranties as to the accuracy of the information we place on our web pages. The extent of our liability for any breach of these terms and conditions shall be limited to the value of the goods or services ordered by you in the relevant transaction, however nothing in these terms and conditions shall exclude or limit our liability for death or personal injury as a result of our negligence. As far as is permitted by law, all implied warranties, conditions or other terms are hereby excluded. We shall not in any circumstances be liable for any special, indirect, consequential or economic loss (including but not limited to loss of profits, business, revenue, goodwill or anticipated savings) howsoever caused.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

We will have no liability to you for any failure to deliver goods or services you have ordered or any delay in doing so or for any damage or defect to services or goods delivered that is caused by any event or circumstance beyond our reasonable control.

If for any reason part of these terms and conditions is unenforceable, the validity of the remaining terms and conditions shall not be affected.

We reserve the right to refuse service to anyone for any reason at any time. We reserve the right to terminate any contract formed under these terms and conditions immediately by written notice and to take action to recover damages suffered by us if you breach any of these provisions.

Content Rights

The copyright and all other rights in the material on this web site are owned by us or are included with the permission of the owner of the rights. As a visitor to this web site, you may download a single copy of the material for your own private viewing purposes only. No copying or distribution for any commercial or business use is permitted without our prior written consent.

Information and Availability

Whilst we take every care to ensure that the information on this web site is accurate and complete, you are advised to verify the accuracy of any information before relying on it. Further, due to the inherent nature of the internet, errors, interruptions and delays may occur in the service at any time. Accordingly, this web site is provided "AS IS" without any warranties of any kind and we do not accept any liability arising from any inaccuracy or omission in the information or interruption in availability. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor any changes to our site.


The prices of the Products are quoted on the Website and are subject to change without notice. Any post and packing charges are also indicated separately on the invoice you will receive.

Unless otherwise stated, the prices quoted include delivery costs (in the case of goods), but exclude VAT (we are not VAT registered).

Purchase Terms & Conditions

We will do our best to fulfil your order but cannot guarantee to do so. Any delivery dates are only estimates. No order is accepted by us until confirmed by us (either by supply or otherwise).


All credit/charge card payments are subject to authorisation by the card issuer. If your payment is not authorised, your order will not be processed (and we will notify you of the same). Goods remain our property until you have paid for them. In the case of online resources and electronically delivered products or services, see below.

By placing an order, you consent to payment being charged to your prepay/debit/credit card account or electronic payment account as provided on the order form. Payment will be debited and cleared from your account before the dispatch of the goods or provision of the service to you.

By accepting these Conditions you: Undertake that all the details you provide to us for the purpose of purchasing the Products are correct and that the payment card you are using is your own. You undertake that any and all Products ordered by you are for your own private or domestic use only and not for resale. You authorise us to transmit the payment and delivery information provided by you during the order process (included any updated information) for the purpose of obtaining authorisation from your card issuer to ensure you have adequate funds, to authenticate your identity, to validate your payment card and for other security reasons, such as fraud prevention. We shall contact you should any problems occur with the authorisation of your card. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our Website.

Cancellation and Returns

If for any reason you are not satisfied with your purchase, you may have a right to cancel your contract.

By law, customers in the European Union have the right to withdraw from the purchase of a physical item within seven working days of the day after the date the item is delivered. In the case of physical product, simply return it to us in its original condition within 14 days from the date of purchase (or for EU customers, within seven working days from delivery if that is later) and, at your option, we will issue a full refund for the price of the item or supply you with a new one.

We do not provide a refund for any made-to-order goods, unless they are faulty. If the return is the result of our error (including faulty or damaged goods), we will also refund the postage (where applicable).

Please enclose a print of the online digital receipt. The package should be securely wrapped and sent to: Cassandra Ellis Studio,  6, The Village, 101 Amies Street, SW11 2 JW United Kingdom. We will not be responsible for any damage or loss in transit and recommend that you use a recorded delivery service.

Links to Other Sites
On this web site you may be offered automatic links to other web sites. You acknowledge that their owners may be independent from us and we do not endorse or accept any responsibility for their content.You may not include a link to our web site or display the contents of our web site surrounded or framed or otherwise surrounded by material not originating from us without our consent.


Your submission of personal information through the store is governed by our Privacy Policy.

If you wish to contact us, our registered office address is Cassandra Ellis Studio, 6, The Village, 101 Amies Street, SW11 2JW or e-mail Cassandra@cassandraellis.co.uk.