Contact Us

 

Name
Name


sw11 2jw

07887896481

Cassandra Ellis is a furniture and homewares designer, interiors stylist and author. Originally from New Zealand, Cassandra's studio is based in SW London, She works with independent craftspeople across Britain who make her furniture, textiles and other home goods.

Shipping & Returns

Shipping

How to Pay

We accept online payment via Stripe in a secure environment using the following credit and debit cards: Visa, American Express, Master Card.

Your contact details

Please make sure you provide us with valid, clear, active telephone number, email and address when you check out as we will use these details to contact you.

Goods Delivery

UK Delivery costs - £6.50 flat rate per delivery for homegoods . Please allow 3-5 Working Days for delivery. We will notify you once your goods have been shipped.

Furniture Delivery

All delivery costs will be quoted at the time of invoice and are not included in the furniture cost. We will advise the most reliable and cost effective options. Where possible please advise final postcodes and any access issues when ordering.

 

If you would like delivery outside the UK, please contact us for an accurate shipping costs and delivery time.

 

 

 

Returns

We hope that you are delighted with your order. However, if you are not completely satisfied you may return your purchase for an exchange or refund within 7 days of receiving it.

The item needs to be in the same unused condition and in original packaging.  Any item that is not in the same condition as it was shipped will not be accepted as a return. Shipping costs are non-refundable and return shipping fees are the responsibility of the customer, unless the return is because of an error on our part.

Any custom orders cannot be returned.

Physical Goods

Refunds on physical products will be issued to the original method of payment once the returned items are received and within 14 days from the date of cancellation. We cannot be held responsible for items that are lost or damaged in transit.

To enable a return or exchange, please contact us at: Cassandra@cassandraellis.co.uk.

All returns or exchanges should be sent to: 6, The Village, 101 Amies Street, Battersea, SW11 2JW,